Writing

Writing

The New York Times - Beyond Starbucks: How Racism Shapes Customer Service

https://www.nytimes.com/2018/04/20/opinion/starbucks-racism-customer-service.html

Harvard Business Review - How Companies Can Identify Racial and Gender Bias in Their Customer Service

https://hbr.org/2018/05/how-companies-can-identify-racial-and-gender-bias-in-their-customer-service

Behavioral Scientist - Racism in Customer Service

https://behavioralscientist.org/racism-in-customer-service/

Harvard Business Review - Fighting Bias on the Front Lines

https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/11/fighting-bias-on-the-front-lines